Please read this section carefully — it affects your legal rights.
Informal resolution first. Before starting a formal proceeding, contact us at [SUPPORT EMAIL] with a description of the dispute. We will try in good faith to resolve it within 30 days. Most problems are settled this way.
Binding arbitration. If we cannot resolve it informally, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by a recognised arbitration provider under its consumer rules, rather than in court. The arbitration will take place in [COUNTY, STATE], or by video or telephone at your election. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Class action waiver. You and we agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.
Your right to opt out. You may reject this arbitration agreement by emailing [SUPPORT EMAIL] with your account email and a clear statement that you opt out of arbitration, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms and will not disadvantage your account.
Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property rights. If the class action waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies.